Frequently Asked Questions
Everything you need to know about our handcrafted home treasures.
Are your products truly handmade?
Yes, every item in Handicrafts Town is meticulously crafted by skilled artisans using traditional techniques. Because they are handmade, each piece possesses unique characteristics and minor variations that make it one-of-a-kind.
How do I care for my artisanal home decor?
We recommend dusting your items with a soft, dry microfiber cloth. Avoid using harsh chemicals or abrasive cleaners, as these can damage the natural finishes and delicate textures of the handicrafts.
What is your shipping policy for fragile items?
We take extreme care in packaging. All fragile items are double-boxed and secured with biodegradable cushioning. We ship globally, and most orders arrive within 7-12 business days depending on your location.
Can I request a custom design or size?
We love collaborating on custom orders! Please contact our support team with your specific requirements. Custom commissions typically take 4-6 weeks to complete and ship.
What happens if my order arrives damaged?
Your satisfaction is our priority. If an item arrives damaged, please take photos of the packaging and the product and contact us within 48 hours. We will arrange a replacement or a full refund immediately.
Do you offer wholesale pricing for interior designers?
Yes, we offer a dedicated trade program for interior designers and boutique retailers. Please fill out our wholesale application form to receive our bulk pricing catalog.